Program overview

Think of this training as having five sessions consisting of two self-study learning assignments followed by a group learning workshop. A typical session is shown in the gray block below. Please note that the outcomes of these five sessions results in the skills achieved and listed in the box to the right.						As managers you will be able to: Coach and lead team members Present self professionally Model customer service Make decisions collaboratively with team Create learning conversations Manage to Company policies and procedures
Self-study learning assignment		Group learning workshop		Five times
Self-study learning assignment

Outcomes of the program

This program is outcomes based . Each self-study learning assignment builds on the last and at the end of the program, all of the self-study learning assignments will fit together like a puzzle. If you do not fully get something in a self-study learning assignment, you will most likely get it by the end of the program as we will continue to discuss the topic.

You will be able to demonstrate the ability to...

• Coach and lead team members
• Present self professionally
• Model customer service
• Make decisions collaboratively with team
• Create learning conversations
• Manage to company policies and procedures

Review program structure and final project

It is critical that you have a clear picture of how the course is structured and the expectations for your final project. In this way, as you work through the course, you will have a clear direction and you will be able to gather what you need to complete the final project as you go saving you a large amount of time and energy.

• Sample of program outcome guide outline that has been delivered in past
• Sample of course syllabus that has been delivered in past
• Final project

Explore your resources to help you be successful

Please review the section on successful participation in this program on the learner resources page so that you will have a great learning experience. Once you review your learner resources, you will be ready to move directly into your learning journey. 

 
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program overview | feedback
facilitator guide